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Uber introducing new customer satisfaction measures

September 8, 2016 by computerera

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Uber customer

Uber is bringing new customer safety and satisfaction measures to its platform. Smooth rides always leave great feel among the customers and the drivers. But few drivers drive the vehicles recklessly to finish the trip as early as possible and meet their targets. Such psychology indirectly hurts the customer satisfaction level.

Sudden brakes, sudden acceleration of the steering always creates discomfort while traveling in the cab. Till now there is no particular mechanism to identify how the drivers are performing the rides.

But Uber is bringing new technology which identifies the driving patterns by analyzing the accelerometer data available on the drives phones.

The company collects the Accelerometer sensor data once the trip initiated, later it gives the insights on how the driver finished the trip in the form of a report. Depending on the report Uber provides incentives to the drivers, and on the other hand, the customer also satisfies with the measures taken by Uber.

Uber and Ola are competing to bring innovative features to the customers to win their hearts even though both the companies getting constant losses. I already explained earlier how Ola, Uber are suffering in the present market.

Filed Under: Tech News Tagged With: uber

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